TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)

Your Responsibilities

You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth. 

Provide excellent service for existing and new customers   Build and maintain relationships with key intermediates of clients   Resolve technical problems or business workflow issues during initial client communication   Assist clients in identifying issues with underlying hardware infrastructure   Assist with identification of software bugs and work with internal teams to resolve the issues Effectively manage the escalation process for any incidents that cannot be resolved immediately   Investigate and manage trading problems   Perform regression testing of the full range of products and features on our platform   Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software   Maintain and share up-to-date knowledge about company products and services

Your Profile

Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience Minimum 2 years of equivalent experience Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment Excellent customer service (detail- and service-oriented) Good organizational skills, ability to work under pressure and to meet tight deadlines Ability to communicate technical/product information to a non-technical audience Self-motivated with a proactive work ethic and consistently high output  High level of spoken and written English and German required

Our Offer

Clear career concept Performance appraisals on a regular basis 360T Academy Frankfurt office located directly in the city center Social gatherings  We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.

Contact

Lily Yuan HR Manager

Send email Grüneburgweg 16-18 60322 Frankfurt am Main