Senior/Expert Technical Account Manager (all genders)

Job Description

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap. This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.  

Own and manage 5-10 enterprise customer relationships from a technical perspective Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions Translate complex customer requirements into actionable feature requests and influence internal product roadmaps Map customer business needs to existing product features and proactively drive adoption Coordinate technical escalations in collaboration with solution engineering, support, and product teams Lead technical QBRs, integration reviews, and roadmap alignment workshops Monitor platform health, usage, and KPIs for your accounts and recommend improvements Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Qualifications

5+ years in enterprise ecommerce, SaaS platforms, or digital consulting Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant) Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless) Strong ability to read and understand architecture diagrams, API documentation, and technical specifications Hands-on understanding of integrations via REST, GraphQL, and webhooks Experience with monitoring tools, incident processes, and SLAs

Nice To Have

Experience in ecommerce platform migrations or replatforming projects Background in pre-sales engineering or post-sales consulting Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance Fluency in German is a strong plus

Additional Information

Main Benefits

Flexible working times  40% discount on our ABOUT YOU online shop  Fresh fruits + drinks everywhere  Language courses (German & English) Free sports courses & reduced price for Wellpass membership  Subsidized public transportation ticket  Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage Modern office in the city center of Hamburg  International working environment and English as company language Agile work environment and cross-functional teams  Dog-friendly office Professional training Company pension plan Help in relocation and VISA process (Benefits may vary depending on location) Simply apply online via our career page - we will get back to you as soon as possible! A Place Where You Can Be You

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Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.